Table 2 The themes explored which were described by 10 sub-themes

Seeking care and receiving treatment was long and unpleasant

Long waiting time and unsure where to receive help

Assessment and diagnosis of the breast abscess

Demanding experience of breast abscess when breastfeeding

A long, protracted waiting time to undergo drainage of the breast abscess

Mixed experience of the breast abscess treatment

Treatment follow-up

Importance of adequate professional care

Continuity of care preference

A wish for respectful communication and information sharing

The importance of professionalism

Role of caregiver’s gender in the care given