Table 2. Summary of key findings
Honeycomb category | Key findings |
Findability | Not assessed |
Understandability | Technical jargon should be kept to the minimum amount possible The resource should be explained by a healthcare professional Diagrams should be kept as simple as possible Technical and numerical information should be kept as simple as possible Women could find it helpful to be guided through the resource in discussion with a HCPI to aid understanding |
Usefulness | Content that was particularly useful included information about the different operations that use mesh and what patients should do if they feel worried about complications Content that was not considered to be useful included signposting to GPII services and the suggestion that patients can access their own medical notes was also viewed as inappropriate or unrealistic Signposting to support/community groups and nurse-led services would be useful |
Usability | Bullet points break up the text and are therefore a useful way to present information A large, bold font should be used for titles and headings Keep the volume of information to the minimum possible Diagrams must be clearly labelled and well positioned on the page An A5 booklet style is preferable Having a trusted health professional to co- navigate and highlight aspects of the leaflet was seen as potentially valuable |
Desirability | Resources for the public should be eye catching and appealing Patient information can be ‘scary’ for readers, which can be off-putting for some |
Credibility | Using branding (such as trusted NHSIII logos) can make a resource appear credible An honest tone can help manage patients’ expectations |
Affiliation | Try to use simple language, and define medical terminology, appropriate for the public |
Accessibility | Reducing the reading age to the lowest possible level will increase accessibility, although this is challenging because technical medical information must be included in patient resources |