Characteristics | QMH | ML | p-value | Note | |
---|---|---|---|---|---|
Time 1 | Time 2 | Time 3 | |||
(n = 742) | (n = 126) | (n = 961) | |||
Callers age, years | 0.004 | Comparison, ΔMean (95% CI) | |||
Mean (SD) | 56.5 (9.6) | 59.3 (8.5) | 57.7 (10.5) | Â | Time 1 vs. Time 2: -2.80 (-5.07, -0.54) Time 1 vs. Time 3: -1.20 (-2.35, -0.05) |
Callers gender, % | 0.611 | Â | |||
Male | 4.0 | 4.0 | 3.2 | Â | Â |
Female | 94.2 | 95.2 | 96.8 | Â | Â |
Patients age, years | 0.008 | Comparison, ΔMean (95% CI) | |||
Mean (SD) | 57.1 (9.7) | 59.9 (8.9) | 58.0 (10.2) | Â | Time 1 vs. Time 2: -2.80 (-5.04, -0.56) |
Relationship of caller, % | 0.006a | Â | |||
Self | 89.1 | 88.9 | 95.1 | Â | Â |
Partner | 2.2 | 4.0 | 1.9 | Â | Â |
Client (carer/patient) a | 2.0 | - | 1.7 | Â | Â |
Child/friend/other family a | 2.8 | 1.6 | 0.8 | Â | Â |
Parent a | 1.2 | 0.8 | 0.5 | Â | Â |
Call motivation, % |  < 0.001 |  | |||
Inadequate information b | 14.2 | 9.5 | 38.5 | Â | Â |
Second opinion | 14.7 | 8.7 | 24.5 | Â | Â |
Worrying symptom | 22.2 | 4.8 | 19.7 | Â | Â |
Conflicting information | 7.8 | 0.8 | 8.8 | Â | Â |
Other | 13.5 | 1.6 | 6.8 | Â | Â |
Media b | 7.4 | 66.7 | 1.3 | Â | Â |
Enquiry type, %c |  < 0.001 |  | |||
Side effects d | 24.8 | 15.9 | 23.2 | Â | Â |
Pragmatics of use | 16.2 | 14.1 | 11.8 | Â | Â |
Treatment/prophylaxis | 13.4 | 8.2 | 8.5 | Â | Â |
Risk/benefit b,d | 12.7 | 46.5 | 17.4 | Â | Â |
Logistics and miscellaneous | 12.7 | 8.2 | 9.4 | Â | Â |
Mechanism/profile | 12.5 | 4.7 | 14.4 | Â | Â |
Interaction b,d | 7.6 | 2.4 | 15.1 | Â | Â |
Enquiry type—safety | 45.1 | 64.8 | 55.7 |  |  |
ARIA index, relative call frequencye | 0.209 | Â | |||
Highly accessible | 1.14 | 1.17 | 1.22 | Â | Â |
Accessible | 0.55 | 0.46 | 0.48 | Â | Â |
Moderately accessible | 0.48 | 0.44 | 0.32 | Â | Â |
Remote | 0.42 | - | 0.53 | Â | Â |
Very remote | 0.56 | 0.80 | 1.00 | Â | Â |