Table 5 W12 experience of assessment across time

M2 – Any past pregnancies…?

Researcher [MR] – what did you think of being asked the questions?

FN12 - woman observed to be distressed by this questions and cries

M2 – That’s alright, you’re still upset, you don’t have to talk about it

W12 – I knew the minute the question was asked [previous pregnancy],

W12 – I was dreading this coming up

I felt this from the inside just explode out of me. She [M2] was brilliant,

M2 – sorry, some of the questions are quite personal

I felt supported, not judged and walked away feeling I could tell my story to anyone

Postnatal interaction W12 with CFHN7

Postnatal interview with W12 – lack of sensitivity and care

CFHN7 – You have a few responses here, how have you been feeling?[note here the nurse is intending to explore the high score on the EPDS]

Researcher [MR] - How did you think the clinic visit went overall?

W12 – There’s definitely a difference especially the way I feel physically

W12 – I started to get upset after that meeting, I just assumed that anyone who deals with mothers and babies is just well – they are really caring and nurturing but I didn’t feel that. I felt like it was a reflection on me, that I was bad. I felt judged

CFHN7 – Because you are feeling…?

Researcher [MR] – Is there anything the nurse could have done differently?

W12 – Like I’ve been attacked with a machete

W12 - Maybe if they talked to women, or explored it. I felt like I’d had an operation, I was really scared. Maybe they could be empathetic and sensitive to people’s emotions because a lot of people experience things differently.

CFHN7 – [surprised] what? Because of the caesarean? I’ve had those…

W12 – I have found it hard to relax since

CFHN7 – well you’re just going to have to learn…