Table 1 Items on the adapted SERVPERF questionnaire to determine the satisfaction of 289 patients who had a medical abortion

P01

Qualification of the health professionals (abilities, experience, knowledge)

P02

Sense of trust transmitted by the health professionals

P03

Clarity of the information provided

P04

Kindness shown by the health professionals

P05

Interest shown by the health professionals in solving your problems during the process (questions answered, management, monitoring)

P06

Amount of time dedicated to you by the health professionals

P07

Health professionals’ appearance (personal hygiene)

P08

Willingness of the administrative staff to provide immediate service

P09

Training of the administrative staff

p10

Coordination between the fields of healthcare and professional levels (primary care, sexual health, hospital)

p11

Amount of information provided about the process (documents, procedures, possible side effects)

p12

Aesthetics of the healthcare facilities

p13

Ease of the procedures/paperwork

p14

Ease of accessing the service (timetable, access to the center, parking, public transport)

p15

Amount of time until first visit

p16

Amount of time from first visit until the abortion

p17

Information provided to prevent future pregnancies (contraceptive methods)

p18

Information provided about subsequent psychological monitoring and resources

p19

Pain experienced during the abortion

p20

Level of anxiety experienced during the abortion

p21

Amount of bleeding during the abortion

p22

Impact of the abortion process on family relationships

p23

Impact of the abortion on your life

p24

Feeling judged by the staff

p25

Would you return to the same health center if necessary?

p26

If your friend were in the same situation, would you recommend a medical abortion?